Top 11 Help Desk Manager Certifications

The bot continually learns from interactions using training data, user feedback, and historical conversations to improve its understanding and refine its responses, enabling a more personalized and efficient user experience. One AI tool that I’ve used a lot is HubSpot’s free help desk & ticketing software which streamlines the most difficult parts of help desk management. If you’re preparing for an upcoming job interview or looking to improve your interviewing skills, our post detailing the most commonly asked help desk support interview questions is a must-read. The CompTIA A+ certification is the golden standard for kick-starting your IT career and one of the most popular Comptia certifications. Overall, whether or not one needs a Help Desk Manager Certificate ultimately depends on their personal circumstances and career goals. To get the CompTIA IT Fundamentals+ certification, you must pass the IT Fundamentals+ (FC0-U61) exam.

The HDI-SCA certification is offered by the Help Desk Institute (HDI), an internationally recognized organization that provides training and certifications for IT professionals. It typically takes between three to six months to complete the MCSE certification depending on the individual’s experience level and the number of exams they need to take. To get the certification, individuals must first register for the exam through Pearson Vue or Prometric testing centers. After registering for an exam, individuals must then study for it by using official Microsoft training materials or third-party resources such as books or online courses. Once they have passed all required exams with a passing score of 70%, they will be awarded the MCSE certification.

Professional Certificate – 5 course series

IT support analysts provide a wide range of technical support and may also be tasked with evaluating the overall support program. For IT support professionals who want to validate their expertise and stand out in the job market, pursuing more advanced certifications like ‘CISSP’ or ‘HDI-CSR’ could prove beneficial. With this hands-on training, you’ll learn to mitigate threats and vulnerabilities, manage identity and access, understand risk management, and comply with regulations. This course sets the stage for a career in cybersecurity, making you more proactive in preventing cyber attacks. ITIL Foundation is a globally recognized certification that gives you a solid grounding in the core principles of IT service management. It equips you with the essential understanding of the ITIL framework, service lifecycle, and the links between lifecycle stages.

The cost of the exam varies depending on the country you are taking it in, but typically ranges from $150-$200 USD. The ITIL Foundation certification exam typically takes around two hours to complete and consists of 40 multiple choice questions. The HDI-SCA certification requires that applicants pass an exam after completing all three courses. The exam consists of 100 multiple choice questions and takes about two hours to complete. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities.

HDI Desktop Support Technician (HDI-DST)

Language barriers between your agents and customers can often lead to frustration and a lack of help. AI-powered language translation can overcome language barriers in customer support by providing help desk engineer real-time translation for multilingual interactions. AI uses natural language processing and machine learning techniques to determine the sentiment or emotional tone conveyed through text.

This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average [2].

Help Desk Specialist Related Jobs

Additionally, certifications can help differentiate one job candidate from another, making it easier for employers to find the best fit for their organization. Furthermore, having certifications can open up new opportunities for advancement and higher pay as organizations look for candidates with specialized knowledge or experience. In short, certifications are important for a helpdesk in the job market because they show employers that an individual has the necessary skills and qualifications to be successful in their role. They use their technical knowledge of hardware and software to help troubleshoot problems users encounter.

Most of these jobs are considered entry-level IT positions and do not require a traditional four-year degree. Employers seeking candidates to fill entry-level IT support jobs will look for customer service experience, technology experience and validation of skills that come from IT support certifications or bootcamp programs. Candidates can choose to take the exams online or in a classroom setting at an authorized testing center. The cost of the certification varies depending on the type of exam taken and any additional materials purchased. Generally speaking, it costs between $500-$1,000 USD for all required exams and materials necessary to become certified as an HDI Desktop Support Technician.